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RETURN, EXCHANGE & REFUND POLICY

GIFT HAMPERS, BOXES & gift bouquets

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We're sure that you'll love your order but if for any reason you aren't happy you can return your item within 14 days of the purchase date for a refund or exchange. In order for us to process a refund or exchange, goods returned must be undamaged and in perfect condition, tagged and complete with original packaging (if the gift hamper + cellophane wrapping has not been opened)

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We cannot accept returns on goods that have been made or ordered to a customer's specification.

You can reach us via email at contact@gratifygift.co.uk .  Our opening hours are 9 am – 5 pm EST, Mon-Fri, excluding holidays.

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MONEY BOUQUETS 

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Due to the nature of the items we include in our money bouquet, we are unable to offer returns and refunds.

In the unlikely event your money bouquet has arrived in less than perfect condition, please notify us within 48 hours of delivery so we have the opportunity to make it right for you! You can reach us via email at contact@gratifygift.co.uk Our opening hours are 9 am – 5 pm EST, Mon-Fri, excluding holidays.

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FRESH BOUQUETS

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All fresh flower sales are final.

As flowers are a perishable item, returns are only accepted under the following circumstances:

  • All issues must be raised to us within 24 hours of delivery

  • We will replace any damaged bouquet, which may have had its quality affected during shipping

  • As items are perishable, we do not issue refunds, however if the issue cannot be resolved, a store credit may be available

  • Issues of “not liking” the arrangement are not grounds for a return.

  • As flowers are perishable, you must water them, otherwise they will not last as long as they should. It is the recipient’s responsibility to re-cut and water the arrangement.

  • As all flowers are not always in season, or not in stock, we reserve the right to substitute flowers with a similar “look” and feel without prior consultation.

  • Please be aware that the bouquet and flowers will wilt at different times, a carnation for example will outlive guelder rose, it's the nature of nature!

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